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Frequently Asked Questions
What is included in your full-service STR management package?
Our full-service management includes everything from design setup consultation, professional photography and listing creation across Airbnb, VRBO, Booking.com, Google Vacation Rentals, and our direct booking site, to dynamic pricing, guest communication (24/7), check-in/check-out coordination, housekeeping oversight, restocking of essentials, and monthly owner reporting. We handle every detail so you don't have to.
What is your management fee, and are there hidden charges?
We operate on a straightforward commission-based model (25-35%). Our fee covers the core services in your management agreement, and we are fully transparent about any pass-through costs. We'll walk you through a sample owner statement before you sign so there are no surprises.
Can I still use my own property, and how do I block dates?
Absolutely — it's your home. Through your provided owner portal, you can block dates for personal use at any time. We simply ask for reasonable advance notice so we can avoid conflicting bookings. There are no fees for owner stays.
How do I book a vacation home?
Booking a vacation home with Proxima Stays is easy and you can save up to 18% on typical platform fees! Browse our selection of properties in Arizona, choose your preferred dates, and complete your booking directly on our website. You'll receive a confirmation email with all the details of your stay.
What amenities can I expect?
Our properties are equipped with a variety of amenities to ensure a comfortable stay. Most homes feature Wi-Fi, fully stocked kitchens, and modern furnishings. Some properties even offer pools, hot tubs, and dedicated workspaces for professionals.
What is the cancellation policy?
We understand that plans can change. Proxima Stays offers a flexible cancellation policy, allowing you to cancel your reservation up to 14 days before your check-in date for a full refund. Please review our individual property policies for specific conditions.
What is your Home Watch service, and how is it different from a security system?
Our Home Watch service provides scheduled physical inspections of your vacant property — checking for leaks, HVAC issues, pest signs, mold, storm damage, and general security concerns that a standard alarm system simply cannot detect. After each visit, you receive a written report with photos. A security system monitors unauthorized entry; we monitor the condition of your home.
How often will I receive updates on my property's performance?
You'll receive a monthly owner statement & real-time updates on your owner portal with detailed booking data, revenue, and expenses. For Home Watch clients, you receive a condition report within 48 hours of each scheduled visit.
Do you work with properties outside of Tucson, or are you focused on specific areas?
We are Tucson-based and currently focused on the communities of Tucson, Oro Valley, Dove Mountain, Marana, and the Catalina Foothills — markets we know intimately. This local focus means faster response times, stronger vendor relationships, and more precise pricing strategy. We are not a large national company; we give every property personalized, hands-on attention.
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